Job Description

Public Trust: SSBI (T5)

Requisition Type: Pipeline

Job Description

Quality Assurance Specialist/Release Manager

As a Quality Assurance Specialist/Release Manager, you will be part of a program that provides ongoing support for Custom and Border Protection’s  (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise.

This role is contingent upon contract award expected in early 2026.

KEY RESPONSIBILITIES/TASKS:

• Responsible for the planning, configuration, testing, and implementation of all operational changes to create the release package for the delivery of, or changes to, the designated service.

• Manage all aspects of the end-to-end release process.

• Ensure coordination of build and test environments teams and release teams (as applicable).

• Ensure teams follow the organization’s established policies and procedures.

• Provide configuration management planning.

• Provide support to the configuration change Operational and approval process.

• Support the quality assurance process audits.

• Provide management reports on release progress.

• Responsible for service roll out planning including method of deployment and plans communication implementation in coordination with the CBP Change Operational Process.

WHAT YOU’LL NEED TO SUCCEED

• Relevant certifications such as ITIL v3 or v4, CCNA, CCNP, CompTIA, Change Management 

• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.      

• A minimum eight (8) Plus years of experience in equivalent technical field  

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Job Tags

Contract work, Night shift,

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