Job Description

Job Description and Duties

The position is limited term and may be extended for another 12 months or may become permanent.

REPOST: If you have previously applied for this position under JC-478542, you do not need to reapply. Your application is still being considered. 
Under the general supervision of the Supervising Program Technician II (SPT II), the Program Technician II (PT II) works in the Participant Support Unit, Dealer Call Center within the Dealer Management Section (Section) and is responsible for providing support, answering incoming inquiries via telephone, email, or other communication, and processing outgoing and returned mail. In addition, the PT II will utilize office equipment, the Division of Recycling Integrated Information System (DORIIS), and the Microsoft Office Suite daily.

This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position’s designated headquarters location, as indicated on their duty statement, at their own expense.  Beginning July 1, 2026, it is anticipated the position will be office-centered and employees will be expected to report to the office at least four days per week.

You will find additional information about the job in the .

Special Requirements

When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 24 090-093Position # 835-000-9928-9xx in the “Job Title(s)” section of the Standard State Application or you will not be considered for the position.

If you would like to use education in conjunction with experience to satisfy the minimum qualifications, you must attach a copy of your degree and/or transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated high-level of customer service in a fast-paced environment.
• Proficiency with databases, Microsoft Office software, and standard office equipment.
• Demonstrates excellent written, verbal and interpersonal skills.
• Demonstrates the ability to work independently or with others.
• Bilingual (Spanish or Korean) preferred but not required.

Benefits

In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at  CalHR Benefits Website - CalHR

Statement of Qualifications

Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. Applications received without this information may not be considered for this position. SOQ should have a title of “Statement of Qualifications, Your Name,” be no more than 2 pages, and no smaller than 12-point font and must answer each of the following questions (include the question prior to each response).

1. Provide a narrative example of your experience following established policies and procedures.
2. Describe your computer and software experience.

Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Applicants must submit a Statement of Qualifications (SOQ) for this recruitment. Please see "Statement of Qualifications" section below for instructions.

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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